FAQ

1. How can I place an order for your services?

To place an order, simply browse our website to find the service you're interested in and follow the prompts to complete your purchase. You can also contact us directly via phone at +263778222825 or email at chikafainvestments@gmail.com for assistance.

2. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, bank transfers, mobile money services (such as EcoCash and One Money), and cash payments at our physical location.

3. Can I request custom designs or services not listed on your website?

Absolutely! We welcome custom requests and are happy to work with you to fulfill your specific needs. Please contact us directly to discuss your requirements and receive a personalized quote.

4. How long will it take to receive my order?

The delivery time may vary depending on the type and complexity of the service. We strive to complete orders in a timely manner and will provide you with an estimated delivery time when you place your order.

5. What is your refund policy?

We want you to be completely satisfied with our services. If you're not happy with the results, please contact us to discuss your concerns. Refunds may be issued on a case-by-case basis in accordance with our refund policy.

6. Do you offer discounts for bulk orders or repeat customers?

Yes, we offer discounts for bulk orders and repeat customers. Please contact us directly to discuss your specific requirements and receive a customized quote.

7. Can I track the status of my order?

Yes, you can track the status of your order by logging into your account on our website. You will also receive email notifications with updates on your order's progress.

8. Do you offer international shipping or services?

Currently, our services are primarily available within [ Zimbabwe ]. However, we may consider international orders on a case-by-case basis. Please contact us for more information.

9. How can I contact customer support if I have a question or issue?

If you have any questions or issues, our customer support team is here to help. You can reach us via phone at +263778222825 or email at chikafainvestments@gmail.com. We strive to respond to all inquiries promptly.

10. Are my personal and financial information secure when using your website?

Yes, we take the security of your information seriously and employ industry-standard security measures to protect your data. For more details, please refer to our Privacy Policy.